Owner’s Mentor
Hospitality Consulting
Elevating hospitality by transforming guest experiences into lasting memories
Owner’s mentor is positioned as a premier hospitality consulting firm based in Miami, FL. Our commitment to fostering positive relationships between our clients and their guests ensures sustainable growth and enhanced competitiveness in a dynamic market.
Discover the power of Owner’s Mentor
Our Capabilities
Develop bespoke strategies that transform businesses, enhance their customer journey, and increase client retention and brand awareness.
Execute market research initiatives that provide actionable insights into the evolving demands of the luxury consumer.
Implement innovative customer experience metrics to measure and refine the luxury quotient, setting new industry benchmarks.
Curate training programs for frontline staff, resulting in marked improvement in customer engagement and upscaling of service delivery.
Our Services
Business Strategy
Management Consulting
Sales, Marketing and Business Development
Luxury Service Experience Development
Guest Experience Audits
Mystery Guest Audits
Customer Experience (CX) Consulting
Customer Journey Mapping
Operational Strategy Consulting
Market positioning & Branding Strategy
Customer Service
Sustainability Consulting
Staff training programs
And more!
About us
Our mission at Owner’s Mentor is to empower hospitality businesses to deliver exceptional customer experiences through tailored consulting services. We aim to be a trusted ally in transforming the operational and service facets of the hospitality industry, ultimately contributing to the success and sustainability of our clients.
Through comprehensive assessments, we identify areas of improvement and develop actionable strategies tailored to each client’s unique operational realities.
Our goal is to see your business grow!
Owner’s Mentor’s mission is to guide businesses to achieve sustainable growth and financial success. We provide tools and a dedicated team of experts to guide owners and operators in each step of the process.
Our customer-first approach!
Each business is different, and so is each customer. We work with your team to analyze goals and processes, evaluate the brand identity a build a unique strategy to make your business succeed.
Our commitment is to excellence!
We leverage our extensive industry knowledge and expertise to enhance customer experience across various hospitality sectors. By analyzing guest interactions and service standards, we develop tailored strategies that exceed the expectations of hospitality businesses.
Meet our founder
Our Founder: Teresita Acosta
Teresita Acosta is a distinguished professional in the hospitality industry with a wealth of knowledge and more than 15 years of experience. She began her journey with a prestigious Hospitality degree from Switzerland, the heart of Luxury Hospitality Education. Teresita further enhanced her expertise with a Foodservice Certificate from Cornell University, a globally recognized leader in Hospitality Management Education.
Her academic journey continued with an MBA from INCAE Business School, where she specialized in Operations and Sustainable Development, equipping her with the skills to integrate efficiency and sustainable practices into Hospitality operations. Most recently, Teresita completed a specialization in Business Strategy at Harvard Business School, ensuring she stays at the forefront of industry trends and strategic thinking.
In addition to her professional achievements, Teresita is an avid traveler who has been exposed to a wide variety of customer experiences around the world. Teresita’s exposure to extensive hospitality experience includes renowned international brands such as Disney Resorts, Mandarin Oriental Hotels, Darden Restaurants, Aramark, Burj Al Arab Hotel, Coca-Cola, Delta Airlines, The Peninsula Hotels, Four Seasons Resorts and more. She has also led prominent organizations like Costa Rica’s Restaurant Chamber and has vast entrepreneurial experience, consistently championing the importance of exceptional customer experiences as the cornerstone of value creation for both guests and businesses.
Her extensive business acumen and passion for travel has provided exposure to a wide variety of customer experiences around the world enrich her professional expertise, allowing her to design unique and memorable experiences that cater to diverse customer needs and preferences. This combination of professional and personal insights makes her exceptionally well-equipped to elevate hospitality standards.
“Stand out by being unforgettable. In business and life, we transcend by crafting memories within ourselves and those around us.” - Teresita Acosta
Contact us and see your business become memorable
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